Churpur Ride Service Agreement

Last updated: January 2025

1

Introduction

Welcome to Churpur Ride Service. By using our app or website, you agree to the following terms and conditions. Please read them carefully before booking a ride.

Note: These terms constitute a legal agreement between you and Churpur. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

2

Service Overview

  • Churpur is a platform that connects passengers with verified drivers for ride services.
  • Churpur does not directly provide transportation services but facilitates the connection between users and drivers.
  • We strive to ensure safe, reliable, and convenient transportation options for all users.
3

User Responsibilities

  • You must be 18 years or older to use Churpur services.
  • Provide accurate information when signing up (Name, Phone, CNIC, etc.).
  • Use the app legally and respectfully, following all applicable laws and regulations.
  • Maintain appropriate conduct during rides and respect drivers and their vehicles.
4

Booking a Ride

  • Book rides via our app or website with just a few taps.
  • You'll see the fare estimate before confirming your ride.
  • Driver and vehicle details will be shared upon confirmation.
  • Wait times may vary based on location, traffic, and driver availability.
5

Payments

  • Payment can be made in cash or through secure online methods.
  • Cancellation after driver arrival may result in a fee.
  • Pricing may change based on distance, location, or demand.
  • All fares are inclusive of applicable taxes unless specified otherwise.
6

Cancellations & Refunds

  • You'll be notified immediately if a ride is canceled by the driver.
  • Refunds (if applicable) will be processed via your original payment method within 5-7 business days.
  • Repeated cancellations may affect your account standing.
7

Driver Conduct

  • All drivers are background-checked and trained for your safety.
  • Drivers are expected to maintain professional behavior at all times.
  • Report any driver issue to: [email protected]
8

User Conduct

  • Respect drivers and do not engage in abusive or illegal behavior.
  • Churpur may suspend or block users who violate terms.
  • Damages to vehicles caused by users will be charged accordingly.
9

Privacy Policy

  • We collect info like name, phone, and location to serve you better.
  • We never share your info without permission except as required by law.
  • For more details, see our Privacy Policy.
10

Limitation of Liability

  • Churpur is not responsible for damage or loss during the ride.
  • We only provide the platform to connect users and drivers.
  • Users are responsible for their personal belongings during rides.
11

Changes to Terms

  • We may update these terms anytime, and changes are effective immediately once posted.
  • Continued use of our services after changes constitutes acceptance of the new terms.
12

Contact Us

If you have any questions or concerns, contact our support team:

0314-5910935
24/7 Customer Support